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Domain Name Transfer - Domain Name Support Area
 
 
Nominet .uk domains
Nominet are the .uk Registry, they oversee all .uk domain names, we are a member of them but they act for you, you can contact them www.nominet.org.uk at or call on 01865 332244
 
 
What are NameServers: 

NameServers are what the Internet uses to find your website and email, they will look like
ns1.justdomainsuk.com [212.241.248.18]
ns2.justdomainsuk.com [212.241.248.19]

The
NameServers can be pointed at our hosting or at your own.
 
 
Who and what is the TAG: 

A TAG is the member ID we have for all .uk domain names, this can be used to show the domain registrar. Our TAG is VIKATEC and we often use TELIVO as well.
 
 
How do I move a domain to Vikatec: 

To transfer your .uk domain name to us please request your current registrar to change the IPS-TAG to TELIVO.

Once this has been done you would need to contact us either by email letting us know the domain name you are transferring to us and your name and account details. If you do not already have an account with us then please provide your full address,  phone and email details.

For transferring a .com, .net, .org, .info or .biz please
request your current registrar to unlock the domain for transfer, once this is done and we have the £12.99+vat transfer fee we will start the transfer, you will have to ok the transfer by following the transfer email we send you, this will reference Donhost and Totalregistrations.
 
 
Is there a cost to transfer my domain name to you:
You will need to check with your current provider as to whether they will charge you to transfer away.

You will only be charge if there is an outstanding renewal already due, or shortly to be due.

The fee for transferring a .com, .net, .org, .info or .biz to is £12.99 plus VAT, per domain name, and covers our administrative costs and 1 yrs renewal. Please note that this fee is non refundable.
 
 
How do I move a domain away from Vikatec: 

Please email the NameServers or TAG details with your name and the domain name(s), if the domain is not a .uk then you need to ask us to unlock the domain for transfer,

Send the email to support@justsupportuk.co.uk, you can use our contact form if you do not have email 
(click here).
 
 
Is there a cost to transfer my domain name from you:
Yes - as we discount the domain and provide full admin services free to you as a client, we have to charge a small admin fee to cover our costs if you move away, this is normally £25 per domain, however, we are more than happy to make any DNS changes free and can provide full hosting at only £24.99 per year.

 
Can you help as the person who set it up can not be contacted : 

Yes - please give us all the details you have by email and we will look at this for you, and if we can not help we will tell you who can, you can use our contact form if you do not have email (click here).

 
I have fallen out with my web designers : 

We are happy to try and resolve this type of issue, we can in most cases take the site over and you will only be charged the normal business hosting price (see hosting prices) - please give us all the details you have by email and we will look at this for you, and if we can not help we will tell you who can, you can use our contact form if you do not have email (click here).
 
 
What does DETAGGED mean
A domain name that has been DETAGGED is no longer hosted on two valid name servers. This stops any services associated with the domain name, for example e-mail or a web site from working. For full details click this link: http://www.nominet.org.uk/ref/detagged.html, if you need to RETAG your domain please see our hosting: www.JustHostingUK.co.uk

JustSupportUK™ by Vikatec Ltd for Domain Names, Email Setup, uk Web Hosting and Website Design.



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